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Small-Cap CEO Lesson: 93% Of Americans Want To Interact With You Via Social Media

Posted by AGORACOM at 6:08 AM on Monday, September 29th, 2008

If you’re a small-cap CEO that continues to doubt the power of online investor relations, then consider the recent Cone Business In Social Media Study, which found the following:

  • 93 % of Americans believe a company should have a presence in social media,
  • 85 % believe a company should not only be present but also interact with its consumers via social media.
  • 60 % of Americans interact with companies on a social media Web site,
  • 56 % of American consumers feel both a stronger connection with and better served by companies when they can interact with them in a social media environment.
  • Almost  25% interact more than once per week.

“The news here is that Americans are eager to deepen their brand relationships through social media,” explains Mike Hollywood, director of new media for Cone, “it isn’t an intrusion into their lives, but rather a welcome channel for discussion.”

2/3 OF WEALTHY HOUSEHOLDS WANT TO INTERACT WITH YOU ONLINE

For skeptical CEO’s that may believe these statistics apply to a younger, non-target market – think again:

With respect to hard-to-reach consumers (ages 18-34), 33% believe companies should actively market to them via social networks.

With respect to the wealthiest households (household income of $75,000+), 66% of the wealthiest households and the largest households (3 or more members) feel stronger connections to brands they interact with online.

CONCLUSION

For those of you that are already deploying an online investor relations program, this study serves as further evidence that you are on the right track.

For those of you that continue to insist on outdated methods, I can only hope that you are smart enough to consider the irrefutable data and adjust your long-term plan accordingly.

Regards,
George

Small-Cap CEO Lesson (Canada) – Stephen Harper Goes Web 2.0, Why Aren’t You?

Posted by AGORACOM at 3:33 PM on Monday, September 8th, 2008

If you are a Canadian Small-Cap CEO that still doubts the power of Web 2.0 as your primary IR tool (no, your website alone is no longer sufficient) for finding new investors, communicating with all investors and converting them into shareholders, then you need to consider the fact that Canadian Prime Minister, Stephen Harper, has gone Web 2.0 in his bid to win a majority in the upcoming Canadian elections.

Specifically, Harper has moved beyond the Conservative Party website and incorporated Twitter to communicate with Canadian voters. Here is a screen shot below:

Before I go on to explain the value of Twitter, or you dismiss the idea, you should also know that the following are using Twitter:

OK, I’M CURIOUS … TELL ME MORE

So what the hell is Twitter? Twitter is a microblog – a tool that allows users to communicate with an audience via short, quick bursts of information. So short, in fact, that no entry can be more than 140 characters long.

Why would Harper, me or anyone use Twitter? Good question. Tools like Twitter and regular blogs are ideal for communications that are not big enough to require a press release – but important enough to get out to your audience (in your case, shareholders). In the process, you not only provide shareholders with even better information, you also create a tighter bond with them. After all, good communication is the basis of every good relationship.

GIVE ME AN EXAMPLE OF HOW I WOULD USE THIS

For example, you are the CEO of a small-cap public company and exhibiting at a very big industry conference in Las Vegas. You’ve already announced the launch of a new product via press release but want to provide investors and others with some feedback about the show without having to assemble your IR team and issue a press release. As such, you might Twitter something like this throughout the show:

—————

Monday – The team and I are setting up for show open at 10. Big lineup of people already outside. Should be a good day but will keep you posted.

Tuesday – We have been running product demos for groups of 5-10 people every 15 minutes. Reactions are good as is feedback to improve.

Wednesday AM – Nice surprise has been the fact that a couple of journalists came by to discuss the product in-depth.

Wednesday PMShow is done for the day but we are hosting a hospitality suite this evening that should be well attended.

—————

MORAL OF THE STORY?

You don’t have to use every Web 2.0 tool available to you (Blogs, YouTube, Search Engines, Twitter, AGORACOM Community, etc.) but you need to start somewhere. Why? First – on the positive side – because it is the smart thing to do. Web 2.0 IR tools are the best communication and conversion devices on the planet. They help you find new investors, communicate with them and convert them faster than anything we’ve seen before.

Second – on the scary side – Web 2.0 will completely envelop our lives in the next 2-3 years. You should trust me on this .. and the data supports me. You may take the web for granted but take a minute to think about how much you use the web … now multiply that by millions of investors across North America and then multiply it again by the further rate of penetration over the next 2-3 years.

Forward thinking companies are already using these tools and building their audience of investors to beat you at this game. Don’t get left behind because the consequences will be disastrous.

Regards,
George

Small-Cap (Canada) CEO Lesson – Canadian Internet Access Is Huge and Growing

Posted by AGORACOM at 8:14 PM on Monday, July 28th, 2008

If you are a Canadian Small-Cap CEO that still doubts the power of the web as your primary IR tool, then consider the following facts released by eMarketer very carefully:

1] More than 22 million Canadians will access the Internet regularly in 2008, over 67% of the nation’s total population.

2] Over the next four years, user numbers will rise by about 1.5 million annually, passing 25 million in 2012, when penetration will reach almost 73%.


3] Broadband is more prevalent in Canada than in many other countries, including the US. Broadband penetration is also growing more quickly than the online population.

All of this data prompted Karen Von Abroms, Senior Analyst at eMarketer and author of this report to say:

“The combination of a relatively small population and the country’s large
size may encourage Canadians to make the most of online communications.”

CONCLUSION

You have an entire nation with a vivacious appetite for consuming online content. Their consumption is not selective. Canadians will search, research, communicate, purchase and invest through the web. As such, your audience currently stands at 22,000,000 + potential investors and growing by 1,500,000 new potential investors per year. Moreover, when it is all said and done, 75% of this audience will be consuming rich content (video, audio, webcasts, podcasts, etc.) via brodband.

If you don’t think 22,000,000 – 25,000,000 potential investors warrant your immediate attention, sorry for the interruption. You can now return to your previously scheduled, old-fashioned, outdated IR strategy that is going to leave you sucking the wind of Canadian listed companies that built their IR strategy around an online strategy.

We are in the midst of an unstoppable shift in communications. Companies that adopt a long-term strategy to Target, Amalgamate, Communicate and Convert potential investors via the web will win and win big. Companies that fail to do so will find themselves out of touch, out of favour and too far behind an insurmountable gap.

Regards,
George

Hat tip to Tech Blogger, Mark Evans, who first covered the article.

Microsoft:Apple Market Cap Multiple Evaporates In 6 Years. A Lesson For Small-Cap CEO’s

Posted by AGORACOM at 2:22 AM on Tuesday, July 15th, 2008

If you are a market leader in your space, the following will illustrate why you shouldn’t get too cozy or complacent.

If you are a start-up, a (hard-working) laggard, or a small-cap CEO playing catch up to the big fish, the following should inspire you to keep pushing on both the sweat and ingenuity fronts.

  • Apple’s market value has risen from $US 6 billion in 2002 to $US 152 billion today.
  • In the same six year period, Microsoft’s market value has fallen from $US347 billion (or 58 times Apple) to $235 billion (1.5 times Apple).

I knew that Apple had made some incredible strides on MSFT over this decade but I was blown away by the shrinkage in the market-cap multiple between the two. From 58:1 to 1.5:1 – now that is what I call closing ground on the enemy.

Any guesses as to when Apple catches and runs MSFT right over?

Source: Big Picture Takes iPhone Beyond The Web

Small-Cap CEO Lesson: Dell Has An Investor Relations Blog – Why Don’t You?

Posted by AGORACOM at 9:32 PM on Monday, July 7th, 2008

If you need more evidence for the fact that you need a CEO / IR Blog, then look no further than the company whose products you might be using to read this very blog post – Dell.

According to IR Web Report, Dell launched DellShares about 9 months ago for the purposes of educating investors about the company. In fact, the tag line on the front page reads ” information and insight for the investor community”.

TELL YOUR LAWYERS TO RELAX AND ENTER THE 21ST CENTURY

This should also serve to quell the concerns of trigger happy lawyers that are quick to shoot down new communications tools such as blogs, rather than learning to work with them.

Remember – forums, blogs, podcasts, etc. are nothing more than new mediums for communicating with shareholders and potential shareholders. As long as you stick to the rules of full disclosure, they should not be feared any more than fax machines, e-mail and websites when they were first introduced.

If Dell and their multi-million IR budget feels that Web 2.0 tools are valuable IR tools for reaching retail investors, what do you think you should be doing? Calling AGORACOM hopefully 🙂

Regards,
George

AGORACOM SURVEY: Relevancy Of Small-Cap Investor Conferences

Posted by AGORACOM at 11:01 AM on Monday, June 23rd, 2008

Good morning to you all. Last week, I posted my thoughts on the relevancy of small-cap investor conferences and asked for your thoughts on the matter via our simple, 4-question survey.

I’m happy to report that nearly 200 people took the time to participate in the survey (thank-you) and the detailed responses and results can now be viewed here:

For those of you that simply want the highlights, the results were as follows:

  • 60% do not find conferences valuable and get everything they need from the web.
  • Of those 60%, 24% responded they would not take time away from work or family as a reason.
  • Of the 40% that do attend, 70% listed “meeting with company principals” as the #1 reason.
  • Only 11.5% of you believe that small-cap conferences will vanish but 52% believe there will be fewer (but better) conferences.

Interesting stuff. In summary, it looks like the web takes care of all investor information needs but still can not replace personal interaction. I wonder if increased use of video (conference calls, presentations, etc.) would further erode the raison d’etre of small-cap conferences.

I’m also not surprised to see that 52% of investors believe there will be fewer but better conferences in the future.  Like the increased number of bad small-cap listings, we have also seen the rise of too many bad “conferences” that are nothing more than a money grab.

I’m certain (and glad) the slower economy is going to force them out of the business, while quality conferences like those put on by Cambridge Conferences and DealFlow Media will survive and thrive by providing a valuable collaborative experience for investors, pubco’s and industry participants.

Thanks again to everyone that participated in the survey. Much appreciated and I hope you found the results to be equally valuable.

Regards,
George

Ninja Mortgages – A Funny But Hard Lesson For All Small-Cap CEO’s

Posted by AGORACOM at 12:44 AM on Friday, June 13th, 2008

Good evening to you all and sorry for being away from the blog for a while. I’m back in full force now and wanted to start off light with my new favourite acronym to describe the ridiculous criteria used by mortgage lenders, which ultimately contributed to the sub-prime mortgage mess:

No Income, No Job, and No Assets loans (NINJA)

More than just a joke, the term has made its way into Wikipedia.

Bottom line: “Easy money” is actually very hard money when you make it by acting stupidly. Just ask the 262 major US lending operations that have imploded since 2006.

Small-Cap CEO Lesson – Your “Personal Business Newspaper” On Google

Posted by AGORACOM at 6:05 PM on Tuesday, April 8th, 2008

Every time I’ve shown the following to a small-cap CEO, they’ve literally jumped out of their seat and yelled “I want one of those!” (If you’ve mastered RSS Feeds and Readers, don’t bother going any further. If you didn’t understand this last sentence, continue.)

It is that powerful.

What Is It?

Technical Description: Don’t worry about it. I’ll teach you about RSS Feeds, Readers, etc. some other time. All you have to know is this is the web of the future – but you get to learn about it today.

Non-Technical Description: It is the small-cap CEO tool that you have always dreamed about. It turns Google into your very own information gathering spy machine by sucking up every relevant piece of intelligence on the planet (to you) and brings it all into one place – your Google page. No more failed attempts at surfing through more bookmarks than you can ever use. Now, it all comes to you.

But I didn’t know I even had a Google page? You do – you just don’t know how to use it yet.

Can You Describe It? Yeah – but a picture is worth a thousand words.

First, let’s picture what Google looks like when you use it. A big blank white page with a simple search bar in the middle of it. Something like this?

——————————————————————-

———————————————————–

Now, let’s see what my Google pages looks like. These are just 2 samples. Please click on each image so that you can see a full-screen, clear version:

IMAGE #1 – My Business Category

IMAGE #2 – My Gold & Metals Category

As you can quite clearly see, I have multiple, valuable sources of information streaming into my personal newspaper at Google, 24/7/365. I’ve divided my sources into specific categories. I can’t tell you how valuable this has been in terms of:

A] Providing market intelligence – Information overload is useless. Information that helps me beat the competition is priceless. My personal newspaper on Google is equal to approximately 5 full-time (24 hour full-time) researchers at my disposal.

B] Time Management – We all have 436 bookmarks we’ve amassed over time but who has the time to visit just 3 of them per day? Life is busy, so you shouldn’t have to hop from site to site. Now, you don’t have to.

MY MARKET INTELLIGENCE ADVANTAGES

First of all, to call it an “advantage” is probably the understatement of the year. Advantage implies I have an edge, or better odds. This is outright domination.

Google allows me to create my own “personal newspaper” that only publishes information that I ask it to publish. What kinds of information?

1] Any new search engine or blog results relating to “George Tsiolis” or “AGORACOM” or “ABC competitor”. If anything new pops up in this world about me or my competitors, I know about it. For example, a competitor was recently named in an article concerning the latest SEC e-mail spam crackdown. Priceless!

2] News related to my business. I need to know about any new developments in “investor relations”, “investor relations + TSX Venture” , “investor relations OTCBB”, etc. If an investor relations contract is signed or terminated in North America, I know about it. How valuable is that?

3] News related to Web 2.0. If there is a new technology or application that can help my clients or AGORACOM, I know about it.

4] News related to my clients’ industries. I need to know about news or developments that affect my clients in specific industries (i.e. metals and mining; oil & gas). However, with so much noise out there, I only want to know headlines coming out of 10-20 great sources of info. I don’t have time to surf all of those sites – but I can aggregate each of their headlines onto 1 page and quickly scan them for those few juicy articles that help us stay ahead of everyone else.

* Each AGORACOM account executive run their own industry searches for their specific clients

5] Real-Time Market/Economic analysis – I can get today’s headlines from hundreds of sites…but where do you find the best analysis about those headlines? I follow about 20 of the sharpest minds on the web, whose analysis is fed into me all day, everyday.

How do you get one of these? Just ask. This is too good not to share.

Regards,
George

AGORACOM Surveys Over 650 Retail Investors At PDAC 2008

Posted by AGORACOM at 11:14 PM on Sunday, March 30th, 2008

Good evening to you all. As most of you know, AGORACOM was once again a proud sponsor of the PDAC International Convention. This is the world’s biggest mining and exploration conference, with over 18,000 delegates from all over the world.

In addition to the PDAC’s greatest hospitality suite event ever (see: Invitation + Video + Photos) , we also found time to conduct great business. One thing we did was once again survey attendees over the entire 4 days in order to better understand their online research habits and favourite metals/minerals. (View 2007 Survey Results Here).

With more than 650 investors surveyed, we were once again able to extract some very valuable information. The results will have different implications for each of you depending on your core commodity and whether or not you have an online IR strategy.

As expected, I’ve added my own commentary following each of the questions but welcome your feedback via posting your comments at the end of the post.

Without further adieu, here are the results:

QUESTION #1 – Which Metal/Mineral Are You Most Bullish On?

  • Gold (54%)
  • Silver (12.5%)
  • Nickel (8.8%)
  • Uranium (7.7%)
  • Diamonds (6.6%)
  • Copper (5.8%)
  • Molybdenum (4.6%)

QUESTION #2 – Do You Prefer Small or Large-Cap Resource Companies?

  • Small-Cap (79%)
  • Large-Cap (21%)

Big change here. Last year, it was ~ 88 / 12. Either investors are looking up the ladder, or more large-cap people are coming by the AGORACOM booth to find small-cap investments.

QUESTION #3 – What Percentage Of Your Research Into New Stocks Is Done Online?

  • 100% of Research – (17.6%)
  • 90% of Research – (23.4%)
  • 75% of Research – (21.7%)
  • 50% of Research – (19.6%)
  • < 50% of Research – (17%)

After a little further tabulation, we can conclude that the web accounts for 69% of all research into all new investments. Still think online investor relations and marketing isn’t important? If you want to take a look at more supporting data that I’ve reported on, please review the following headlines.

QUESTION #4 – Would You Like To Participate In Private Placements Of TSX-V Resource Companies?

  • Yes – 56.5%
  • No – 43.5%

Retail investors obviously have an appetite for participating in private placements. AGORACOM is now taking this a step further by building a database via our very own private placement opportunities initiative. If you would like access to our database for a future financing, please let us know.

QUESTION #5 – Do You Use Discussion Forums For Information and/or Research?

  • Yes – 54.4%
  • No – 45.6%

Two comments here:

First, small-cap CEO’s and IRO’s need to pay close attention to this number. Though most of you ignore them by saying “I don’t read forums”, the fact of the matter is that 55% of your current and prospective investors use them for information and research. Thus, either you take control of your message, or somebody else will.

Second – and more importantly – 80% of investors that don’t currently use discussion forums would use them if quality control measures were implemented. As such, the true percentage of investors that participate or want to use discussion forums is actually closer to 90%.

Conclusion – If 90% of your current or prospective investors want a community that they can use for information, collaboration and research – give it to them! Just look at how it has helped Noront Resources communicate with their investor base.

Question #6 – If You Have Used Stockhouse, Do You Click On Their Ads?

  • Never – 53.8%
  • Rarely – 26.1%
  • Sometimes – 16.7%
  • Often – 3.4%

Assume we are extremely conflicted here, so I won’t provide any commentary on these figures. If you are a Stockhouse advertiser, you probably want to pay close attention to them.

CONCLUSION

The importance of the web in achieving your IR goals simply can’t be overstated. If you think a website alone is sufficient, you are wrong and need to read this report in order to avoid wasting more valuable time.

Investors are using the web to research and discuss their current or prospective investments. They are dissecting your fundamentals, collaborating about your future, watching videos, sharing photos and making decisions about whether to buy, sell or hold your stock.

You have an incredible, cost-efficient opportunity to be a part of that process and significantly impact the future of your company for years to come. Feed your audience with the best information possible, ask them questions, listen to their feedback and create a connection with an ever increasing number of investors that will pay you perpetual dividends.

If you are not a significant part of that ecosystem, you are doing your company a great disservice and will inevitably be left behind the unstoppable growth and habits of online investors.

Regards,
George

Small-Cap Marketing Lesson: Your Website No Longer Counts

Posted by AGORACOM at 6:34 PM on Friday, March 21st, 2008

Technorati Web 2.0 YouTube Google Earth Delicious Word Press Blogger

Small-Cap Marketing Lesson Du Jour: If you don’t recognize or know how to leverage the companies above, it’s time to listen up.

In Web 1.0, the name of the game was driving as many people to your site as possible. The web was not connected. There was no syndication. Either a lot of people came to your website, or you were unheard of.

Today, in Web 2.0, the web is dominated by syndication. You don’t drive people to your website to find out about you. Rather, you let them read about you on sites they already frequent. Your job is to drop your information into a few strategic places, tag it with keywords that properly describe your business and let the web do the rest.

The process isn’t simple but invest the proper amount of time and/or money and the payoff is huge. Just look at AGORACOM. We were virtually unknown 3 years ago and we’re now serving 10,000,000 pages per month to ~ 140,000 investors….and that is just traffic on our site. This does not include the number of people that view our videos, blog posts and other content on sites around the world.

CONCLUSION

If you are a small-cap CEO, you have to start thinking about the world as your oyster. This is the greatest investor relations era of all time. Stop looking at the tape today and start planning to become one of the best small-cap brands of tomorrow.

If you are truly building a great company for the future, then 2-3 years is should be music to your ears. It has been music to ours and I want you to experience the same success.

Regards,
George